Hubert Strokosch

Hubert Strokosch possesses 20 years of top-level international experience. In his professional past, he has led business units or profit centers of companies in the telecommunications and information technology industry, with over 250 employees, profit and loss responsibility, and revenue exceeding 130 million euros.

Strokosch brings comprehensive knowledge of change and transformation processes, combining practical experience from his professional practice with tools and methods that enable successful change stories. He holds a degree in Business Administration (Dipl.-Kaufmann) and, in addition to his IT foundation education, has a Master of Business Administration in General Management from the Darden Business School of Management at the University of Virginia, USA. He has also earned an Executive Certificate in Artificial Intelligence from the Massachusetts Institute of Technology (MIT Sloan).

Hubert Strokosch

Hubert Strokosch has 20 years of top-level international experience. In his professional career, he has led business units or profit centers of companies in the telecommunications and information technology industry, with more than 250 employees, profit and loss responsibility, and revenues exceeding 130 million euros.

Strokosch brings extensive knowledge in change and transformation processes. He combines practical experience from his professional career with tools and methods that enable successful change stories. Strokosch holds a degree in Business Administration (Dipl.-Kaufmann), and in addition to his IT foundation education in his bachelor’s studies, he holds a Master of Business Administration in General Management from the Darden Business School of Management at the University of Virginia, USA. He has also obtained an Executive Certificate in Artificial Intelligence from the Massachusetts Institute of Technology (MIT Sloan).

Stations

Since April 2018, Hubert Strokosch has been involved in project and interim management, as well as consulting for companies in the areas of telecommunications, internet-based technology implementation, product and process development, market introduction, and business development. His main areas of focus are customer excellence, change management, and business transformation.

08/23 - 12/23:

Sana Kliniken AG / München

Program Management Cloud Transformation HR

  • Program to implement a unified, cloud-based, corporate-wide HR management platform (Oracle Cloud HCM) and migrating distributed legacy HR systems (Recruiting, Personnel Management, Payroll, Time Management, Analytics) from 140 operational units
  • Developed and managed the program plan (hybrid: agile & traditional) across all workstreams (Core, Recruiting, Onboarding, Compensation, Talent & Performance, Career Development, Analytics & Reporting, Helpdesk, Modeling/Analytics, Scheduling, Payroll) as well as functional departments, decentralized operational units, and system integrator
  • Timely and goal-oriented program initiation despite high time pressure and complexity due to structuring the program organization for “Launch-Readiness” and selecting and negotiating the service contract with a system integrator (Oracle) in parallel
  • Maintained deadline and achieved Technical Launch (Rel 1.0: Recruiting and Core Data Modules) in 4 months

01/23 - 06/23:

UTA (Union Tank) GmbH & Co. KG / Aschaffenburg

Program Management of a Digital Transformation – Fleet & Mobility EMEA Division, Edenred, SE (FinTech / Payment & Billing Service Provider in the Logistics Industry)

  • Led development and cross-functional alignment at board level for integrated roadmap (innovation products, system architecture, process model, software development factory, product migration, training) of the Digital Transformation program
  • Reinforced the Agile development process (SAFe) and In-Life management of a Digital Factory (UK, FR, DE, PL, RO) as foundation for digitalization of products, business models, and support systems (in Sales, Customer Excellence, Finance), as well as migration of necessary data structures
  • Improved Program Management (Steering Board, Reporting, KPIs, Risk Management) for enhanced transparency in steering product innovations and stabilized agile development approach (SAFe) of a Digital Factory (UK, FR, DE, PL, RO) to ensure the timeline and introduction of the first product launch (online sales channel) in the context of ongoing business operations

08/21 - 12/22:

Pflegebund24 / Hausham

Shared Service Provider Elderly Care: Corporate Development / Digitalization / M&A / Post-Merger Integration

  • Drove digitalization initiative and system integration to raise efficiencies (Recruiting, Training, Billing) and sales (B2B-Marketing)
  • Led M&A activities with target identification, negotiations and Post-Merger Integration of three elderly care providers

04/21 - 10/21:

STEAG GmbH (Digital Office) /  Essen

Go-2-Market program for a new Corporate venture and its AI-based software for „Predictive Maintenance“

  • Led market and competitive analysis as foundation to position the venture in the market and deriving the value proposition
  • Guided development of agile and customer-centric sales and marketing strategy (resources, channels, contacts, communication channels and material)
  • Modularization and packaging of product features in coordination with product management and external SW-development partner to support agile development and ease MVP-based launch

01/21 - 06/21:

DB Broadband GmbH / Frankfurt/M.

Concept Development for Product- and Operations Management (B2B) for this corporate start up

  • Developed, synchronized and scaled the product launch and service processes to improve and maintain customer satisfaction along the growth path for this newly established corporate venture
  • Defined B2B product- and service portfolio to supplement dark fiber reselling strategy and furthered progressing the product development process

04/20 - 10/20:

1&1 Versatel GmbH / Düsseldorf

Program Management for Platform-Migration (Products / Systems / Network)

  • Established company-wide project management, including project and governance structures, milestone and resource planning, and RASCI matrix to coordinate data intelligence, marketing, product management, sales, customer service, and delivery management
  • Conceptualized go2market strategy and synchronized technical rollout (CRM & billing systems, network) for IP product migration across B2B-segments with Marketing, Sales, Customer Care, Network Operations and IT for ISDN-based telephony, internet, and TV products
  • Developed comprehensive business case as base for staffing needs and organizational development to secure about €500 million in sales (10% of total revenue)

04/20 - 10/20:

Sunrise Communications AG / Zürich

Preparation for Post Merger Integration (Sunrise / UPC Switzerland) for B2B Sales & Provisioning Processes

  • Assessment of existing process, product, and system landscape as base for post-merger integration, operational excellence (simplify, standardize, automate), and increasing customer satisfaction (NPS score)
  • Clarified business responsibility for data, processes, and systems to guide decision on implementing a unified cross-functional process model and consolidating CRM systems
  • Introduced Lean Management and Agile methods for iterative deliveries and retrospectives to improve cross-functional collaboration
  • Identified cost-saving potential of >10 Mio CHF p.a. through process optimization, error reduction, and efficiency improvement in managing accounts receivable

Requirements Management, Development, and Implementation of Privacy/Consent Management (B2C, B2B)

  • Coordination of requirements management with departments in data protection, web design, IT (architecture, development), product management, customer care, and marketing/sales (omni-channel approach) in the B2C and B2B segments
  • Project management of internal and external IT service providers for development, user acceptance testing, and deployment (front-end & back-end, database upgrades) to ensure successful in-live operations
  • Conception of market testing (piloting, web analytics, A/B testing, statistics (QlikView) for success validation in live operation
  • Ensuring continued direct communication with 3 million customers under new data protection law for up-selling, cross-selling, and customer retention

05/18 - 04/19:

TELEFÓNICA GERMANY GMBH & CO. OHG / Munich

Redesign and Implementation of a “Data Defense Strategy” (Data Governance, Management, Quality, Security) in the Executive Board Division of Consumer Customers

  • Development of a program for validating, cleansing, recovering, and deleting customer data, along with the necessary governance, rules, processes, systems, IT architecture, and operations
  • Coordination with sales (omni-channel), customer service, billing, finance, legal, internal and external IT development and operations units/service providers
  • Reduction of processing time from 6 years to 10 months through parallelization, outsourcing, and a new tiered model for the deletion concept to mitigate compliance risks with potentially high penalties

Implementation of EU General Data Protection Regulation (EU GDPR) for the Executive Board Division of Consumer Customers (Secondary Brands)

  • Coordination of a risk-mitigated tiered program and cross-functional coordination to ensure compliance deadline (May 24, 2018)
  • Planning, prioritization, control, and reporting of supplementary process, governance, and system adjustments within the executive board division and with service providers

Until March 2018, Hubert Strokosch had been employed in senior management roles for nearly 20 years in various companies in the telecommunications and internet industry. During this time, he held positions such as Senior Vice President, Head of Cable TV, Internet, and Telephone Business Unit, Program Director/Head of IP Transformation, and Managing Director.

12/13 – 03/18:

TELEKOM DEUTSCHLAND GMBH / Bonn

Senior Vice President / Head of Cable TV, Internet, Telephone Business Unit

  • Corporate start-up to penetrate the housing industry segment (B2B2C) with cable TV, internet, and telephone services
    131 million euros in revenue, 240 employees

10/10 – 11/13:

TELEKOM DEUTSCHLAND GMBH / Bonn

Program Director / Head of IP Transformation

  • Program turnaround and expansion of new IP technology (telephony/internet/IPTV) for mass-market readiness
    (high stability and quality; target market: 20 million customers)

05/09 – 09/10:

ORANGE BREEDBAND B.V. / Amsterdam, Netherlands

Managing Director (Chairman of the Management Board) / Turnaround & Post-Merger Integration

  • Internet Service Provider / Online Portal
    320,000 private and business customers, 3rd largest fixed network operator for Deutsche Telekom AG
    130 million euros in revenue, over 500 employees

06/03 – 04/09:

FREEMOVE ALLIANCE / Amsterdam, Netherlands

Managing Director

  • International alliance of mobile network operators including Telecom Italia Mobile, Telia Sonera Group, Orange Group, Telefonica Moviles, and T-Mobile Group
    Revenue exceeding 500 million euros, 60 employees

05/00 – 05/03:

T-MOTION PLC / London, UK

Director Product Marketing & Management (Mitglied der Geschäftsleitung)

  • eCommerce Portal & Mobile Internet Service Provider
    Corporate Start-up, 45 MA

05/99 – 04/00:

DEUTSCHE TELEKOM K.K. / Tokyo, Japan

Head of Regional Marketing Asia/Pacific

Current further education, training and certification

  • MIT Sloan School of Management, Cambridge, MA, USA:
    – Executive Certificate “Artificial Intelligence: Implications for Business Strategy”
    – Executive Certificate “Machine Learning: Implementation in Business”
  • Scrum Master (Scrum Alliance)
  • ITIL Practitioner
  • Project Management Professional (PMI)
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